Lori Stevenson

Product design

lori.stevenson@gmail.com

My approach to product design uses a variety of research and ideation methods to form a deep understanding of user motivations, needs, behavior and reactions, then to balance those with the needs, constraints and offerings of the business. The results are innovative solutions with positive outcomes. I have worked in many aspects of design and tech through my career, from user experience lead, front-end developer and webmaster to Senior Director of IT and Creative Director. I have received industry recognition for multiple corporate websites and applications I have designed. 

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Competencies

Skills include: 

  • Design thinking approach that align offerings with business and user needs
  • UX strategy
  • Service design and blueprinting of front and backstage activities
  • User research methods including design sprints, co-design workshops, interviews, user journey mapping; personas, UX gaming, 'Jobs to be done' analysis, ethnographic /field research, Pendo for metrics and recruiting, and other moderated/unmoderated qualitative and quantitative methods
  • Research synthesis and presentation of findings, insights 
  • Research-based ideation and iteration
  • Collaborating with product managers, SMEs and developers 
  • Business requirements elicitation, writing requirements and user stories
  • Visual design, developing design systems
  • Information architecture, navigation design and findability 
  • User interface and interaction design to solve business problems, tying user-centered design principles back to first principles to create interfaces that users find intuitive and refreshingly usable
  • Responsive design 
  • Native mobile app design 
  • AI chatbot conversational design
  • AI prompt engineering interface design
  • Agile Scrum and Safe certified; VersionOne and Jira; Kanban/Scrumban
  • Front-end web development: HTML5, CSS3, React, JavaScript, jQuery, JSON, JSF
  • Analyzing and cross-referencing web metrics for outcomes and data analysis to understand user usage and behavior
  • Technical writing, training material development and training staff
  • Staying current on UX design trends and research 

See details below.

Work

Elsevier - Sr. UX Designer and Researcher

Performed UX Research and design to refactor several Elsevier products that provide medical information at the point of care for doctors and nurses: the Acres authoring platform, STATdx radiology platform refactor, ClinicalKey Physician and ClinicalKey Student. Balanced delivery and discovery to make the applications more usable and improve functionality for users. Refactor of the CME education credit claiming module. Designed innovative UI components to allow users to get to answers faster and aid in successful prompt engineering. Lightning Award for acting fast.

STATdx Homepage
STATdx Search Results
STATdx Diagnosis Article
ClinicalKey Homepage Redesign
QueryBuilder Component
Continuing Medical Education Module

Child Welfare Digital Services, State of California - Sr. UX Researcher and Designer

Conducted UX research and design for a new foster care system for the State of California on a large team of UX researchers, designers, SMEs, and developers. This was the first Agile, human-centered design project for the State of California. We took a service design approach to build a modern, easy-to-use, multi-module SaaS application to facilitate social workers placing children in safe homes, licensing potential placement homes, and managing cases. I also worked on the CWDS native mobile app. I also worked on conversational design for an AI chatbot for the Headspace mental health app.

InEight/Kiewit - Sr. UX Designer

UX and application design for a subsidiary of Kiewit, building a complex, multi-module SaaS software suite for managing large infrastructure projects (freeways, airports, stadiums, etc.) in the construction industry. It is a construction project control and procurement platform. Worked on a large, geographically distributed team of UX designers, SMEs, developers and researchers.

US Ski and Snowboard Association - Sr. Director of Information Systems

Provided the technology strategy for USSA, the NGB for Olympic snow sports in the USA; includes U.S. Ski Team. Improved user experience for applications, designed the first mobile app and redesigned the organization website; managed technology projects, including implenting Microsoft CRM and a overhaul of the membership system.

Website Redesign
USSA Alpine Landing page comp
US Ski Team Native App

BidSync

Conducted user research and product design for a complete refactor of this complex eProcurement SaaS application. I coded the front end templates in jsf and xhtml, using PrimeFaces component library.

Bid Offer Screen - PrimeFaces

Consulting

Deutsch LA

Web Producer for launch of Coors Light campaign. Managed interactive development and developed detailed navigation flows, site maps, wireframes, interface design and functional specifications

Wells Fargo

Worked as a business analyst on data integrity issues at Wells Fargo. I did requirements, research and design for an internal data validation tool; also was a systems analyst for WF data systems deep-dive initiative, conducted a detailed analysis of all systems to expose data integrity gaps.

Charles Schwab

Project manager for a data migration of Cybertrader’s data into Schwab’s web-based account self-management system. Roadmap for enterprise platform consolidation effort.

Delta Dental

UX Design, SharePoint Architect. Designed and customized user interface and rolled out Sharepoint to the enterprise intranet. Developed training materials and trained trainers. Developed governance, standards and a strategy to manage growth. Finished early, under budget.

Intel

Web Manager, UX Design, Front end developer, Business Analyst. Designed intranet, external websites (developer.intel.com), intranet application UI design, IA, mockups, wireframe and prototypes, technical writing. project management, business analyst. Developed training materials and trained trainers. Designed form styling that was adopted company-wide.

Intel.com Developer Site

HIPPA Startup (acquired)

Creative Director for a successful software startup in the HIPPA compliance space. Included developing the company’s corporate ID: branding, marketing, website strategy, design and web development.

Freelance at advertising agencies

Freelancing gigs at BBDO/LA, Gray Advertising, Cruz/Kravits Ideas, J.Walter Thompson, Sparkman Advertising.

BK Jewels
Roadtrippa

RAND Corporation - Internet Content Manager

Responsible for overhauling this think tank’s corporate intranet: managing and organizing content to optimize use by research staff; used the scientific method in the research phase; used good practices in usability, IA, UX and visual design; conducted extensive user research, usability testing and change management. Served on several IT-related committees. Developed skills of low-tech staff.

RAND Unit Landing Page

USAID - Economic development project in Macedonia

Designed UX strategy and visual design for a new national tourism site. Developed marketing plan to develop tourism, focusing on international tour operators using the internet.

Deloitte Consulting - Sr. Consultant

Visual designer in Deloitte’s eStudio practice in the San Francisco office. Client work included: Fireman's Fund intranet, AOL/Time Warner, Siebel Systems - site redesign; Federal Reserve Bank of New York, Sun Microsystems eStore, Hewlett Packard B2B site. Also did research for an internal project - “eTransformation Handbook”, published by Harvard Business School Press.

Applause - Webmaster

Manufacturer of licensed movie property merchandise, since acquired by Russ. Design and development of the first corporate website; . Received a “Best in Industry” award for the website. Developed corporate branding and visual design, information architecture, user experience and coded the site. Worked with studio brand standards for our licensors, all of the major studios and entertainment properties (Disney, Lucasfilm, Pixar, Warner Bros, Nickelodeon, etc.).

Applause Homepage

Vivitar - Webmaster

Designed and developed the first corporate website, with a full product catalog, downloadable drivers and tech support knowledge base. Saved the company much time and money. Received a “Best in Industry” award, positioning us as “Serious about ecommerce”.

Education

UCLA Extension

Computer graphics, 3D modeling and animation, programming

California State University Northridge

Double major in Fine Arts and Business Administration/Marketing; graduated with BA in Fine Arts

El Camino Community College

Advertising Design major; transferred to CSUN. Played on volleyball team.

UX Research Certification

Nielson/Norman Group

Deque University

Accessibility Certification

SAFE (Agile) certified